Midwest Neuro Medical warrants its Needles and Electrodes to be free from defects in manufacturing. Any electrode that fails to perform properly due to defective material or workmanship will be replaced at no charge to the purchaser. This warranty does not include failures due to normal wear, misuse, abuse or damage from improper sterilization or handling procedures.
Electrodes are not intended for use by the general public. They are limited to use by trained medical physicians only.
We will replace or credit your account for any returned product within 30 days of purchase. Returns received after 30 days are subject to a 15% restocking fee. Products must be in new, saleable condition when returned. Abused or damaged products cannot be accepted. Sorry, we cannot accept opened disposable products for return. It is our intent to provide you with quality electrodes that perform to your expectations. Any returns must be pre-authorized.
Minor changes such as a different wire length or a special plug connector can be easily accommodated. Give us a call and we will promptly get you the answers you seek.
Special designed electrodes can often be produced. We require a drawing or sketch plus a written description of the product's use and any design and/or performance requirements. We will do our best to help you with your needs. Special orders must be paid in advance and cannot be returned.
Electrodes should be cleaned prior to sterilization. Follow cleaning instructions above and inspect electrodes for damage or unacceptable wear.
Steam Autoclave electrodes at no more than 127 degrees C (260 degrees F) and for no more than 20 minutes per cycle. Some plastic parts cannot withstand higher temperatures nor prolonged cycle times. Destruction of the electrode could result. Lower autoclave temperatures are preferable in order to increase the life expectancy of the electrodes. In general, follow autoclave equipment manufacturer's recommendations for "rubber goods".
Gas Sterilization using Ethylene oxide is acceptable. Temperatures should be in the range of 54 degrees C (130 degrees F) to 60 degrees C (140 degrees F). Three days aeration time is common.
Liquid Disinfection such as Glutaraldehyde can be used for disinfection. This usually requires soaking the electrode for approximately ten minutes. However, complete sterilization requires ten to 24 hours of soaking. This could result in seepage of liquid into the wire lead or soldered connections.
Sterility is the responsibility of the user. Chalgren Enterprises makes no warranty and assumes no responsibility regarding the sterility of electrodes when performed by others.
We can also be contacted at email@example.com.
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